Business Phone Systems · reliability comparison
8x8 vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than 8x8, scoring 94.6 vs 90.0 out of 100. Over the last 90 days 8x8 reported 0 incidents and Grasshopper reported 1, with effective uptime of 100% and 99.96% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | 8x8 | Grasshopper |
|---|---|---|
| Reliability score | 90.0 | 94.6 |
| Rank (business phone systems) | — | #1 |
| Uptime (90 days) | 100% | 99.96% |
| Incidents (90 days) | 0 | 1 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where 8x8 and Grasshopper differ
- 8x8 reported no incidents in the last 90 days, while Grasshopper reported 1.
- Grasshopper had 1 partial or major outage, compared with 0 for 8x8.
90-day uptime
8x8
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 8x8 incidents
No incidents reported by 8x8 in the last 90 days.
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime