Legal Practice Management Software · reliability comparison
Actionstep vs Clio: which is more reliable? (2026)
Actionstep and Clio are effectively tied on reliability (86.8 vs 87.0). Over the last 90 days Actionstep reported 6 incidents and Clio reported 5, with effective uptime of 99.88% and 99.88% respectively. Actionstep resolves incidents faster on average (1h 11m).
Data updated Nov 1, 2026 · How we score
| Metric | Actionstep | Clio |
|---|---|---|
| Reliability score | 86.8 | 87.0 |
| Rank (legal practice management platforms) | #3 | #2 |
| Uptime (90 days) | 99.88% | 99.88% |
| Incidents (90 days) | 6 | 5 |
| Partial / major outages | 4 | 2 |
| Avg time to resolve | 1h 11m | 2h 10m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Actionstep and Clio differ
- Actionstep reported 20% more incidents than Clio over the last 90 days (6 vs 5).
- Actionstep had 4 partial or major outages, compared with 2 for Clio.
- Actionstep fixes problems faster: 1h 11m on average, against 2h 10m for Clio.
- Actionstep's longest outage on record lasted 4h 1m (Aug 28, 2026); Clio's lasted 3h (Jan 27, 2026).
90-day uptime
Actionstep
Clio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Actionstep incidents
- Partial outageSep 28, 2026 · resolved in 8m
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Affected: United Kingdom, Middle East, Africa, and Europe
- InformationalSep 21, 2026 · resolved in 30m
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
- Partial outageAug 28, 2026 · resolved in 4h 1m
Practice Management Outage AP-Southeast 2official update ↗
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 15m
Practice Management Outage - Ap Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 22m
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Affected: Login / Launchpad, New Zealand, Australia, and South Pacific
- Degraded performanceAug 10, 2026 · resolved in 1h 11m
Issue Identified – eu-west-1.actionstep.com
Affected: United Kingdom, Middle East, Africa, and Europe
Recent Clio incidents
- Degraded performanceSep 17, 2026 · resolved in 1h 30m
Affected: Clio Manage, Clio Grow
- Major outageSep 11, 2026 · resolved in 53m
Service Availability Issuesofficial update ↗
Affected: Clio Manage, Clio Work
- Degraded performanceSep 2, 2026 · resolved in <1m
Connection with Intuit Quickbooks
Affected: Clio Accounting
- Degraded performanceAug 23, 2026 · resolved in 8h 6m
Performance Issues in Document Processing
Affected: Clio Manage
- Partial outageAug 3, 2026 · resolved in 23m
Affected: Clio Work
Other legal practice management platforms to consider
See the full most reliable legal practice management software ranking →