Legal Practice Management Software · reliability comparison
Actionstep vs Rocket Matter: which is more reliable? (2026)
Actionstep is more reliable than Rocket Matter, scoring 86.8 vs 80.0 out of 100. Over the last 90 days Actionstep reported 6 incidents and Rocket Matter reported 0, with effective uptime of 99.88% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Actionstep | Rocket Matter |
|---|---|---|
| Reliability score | 86.8 | 80.0 |
| Rank (legal practice management platforms) | #3 | — |
| Uptime (90 days) | 99.88% | 100% |
| Incidents (90 days) | 6 | 0 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 1h 11m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Actionstep and Rocket Matter differ
- Rocket Matter reported no incidents in the last 90 days, while Actionstep reported 6.
- Actionstep had 4 partial or major outages, compared with 0 for Rocket Matter.
90-day uptime
Actionstep
Rocket Matter
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Actionstep incidents
- Partial outageSep 28, 2026 · resolved in 8m
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Affected: United Kingdom, Middle East, Africa, and Europe
- InformationalSep 21, 2026 · resolved in 30m
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
- Partial outageAug 28, 2026 · resolved in 4h 1m
Practice Management Outage AP-Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 15m
Practice Management Outage - Ap Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 22m
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Affected: Login / Launchpad, New Zealand, Australia, and South Pacific
- Degraded performanceAug 10, 2026 · resolved in 1h 11m
Issue Identified – eu-west-1.actionstep.com
Affected: United Kingdom, Middle East, Africa, and Europe
Recent Rocket Matter incidents
No incidents reported by Rocket Matter in the last 90 days.
Other legal practice management platforms to consider
- MyCase · #1 · 99.97% uptime
- Clio · #2 · 99.88% uptime
- Smokeball · #4 · 99.76% uptime
- Litify · #5 · 98.87% uptime
See the full most reliable legal practice management software ranking →