Event Ticketing Platforms · reliability comparison
Billetto vs Purplepass: which is more reliable? (2026)
Purplepass is more reliable than Billetto, scoring 95.6 vs 92.5 out of 100. Over the last 90 days Billetto reported 3 incidents and Purplepass reported 2, with effective uptime of 99.95% and 99.99% respectively. Purplepass resolves incidents faster on average (2m).
Data updated Nov 2, 2026 · How we score
| Metric | Billetto | Purplepass |
|---|---|---|
| Reliability score | 92.5 | 95.6 |
| Rank (event ticketing platforms) | #7 | #5 |
| Uptime (90 days) | 99.95% | 99.99% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 3 | 2 |
| Avg time to resolve | 43m | 2m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Billetto and Purplepass differ
- Billetto reported 50% more incidents than Purplepass over the last 90 days (3 vs 2).
- Billetto had 3 partial or major outages, compared with 2 for Purplepass.
- Purplepass fixes problems faster: 2m on average, against 43m for Billetto (18.5× quicker).
90-day uptime
Billetto
Purplepass
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Billetto incidents
- Partial outageOct 4, 2026 · resolved in 5m
- Partial outageOct 4, 2026 · resolved in 31m
- Partial outageAug 10, 2026 · resolved in 1h 31m
Recent Purplepass incidents
- Partial outageOct 12, 2026 · resolved in 4m
(4) Support Site unavailable
Affected: (4) Support Site
- Partial outageAug 31, 2026 · resolved in 1m
(4) Support Site unavailable
Affected: (4) Support Site
Other event ticketing platforms to consider
- Humanitix · #1 · 100% uptime
- TicketSpice · #2 · 100% uptime
- Zoom Events · #3 · 100% uptime
- TicketLeap · #4 · 100% uptime
See the full most reliable event ticketing platforms ranking →