Marketing Automation & CDPs · reliability comparison
Bloomreach Engagement vs Braze: which is more reliable? (2026)
Braze is more reliable than Bloomreach Engagement, scoring 78.0 vs 67.3 out of 100. Over the last 90 days Bloomreach Engagement reported 2 incidents and Braze reported 4, with effective uptime of 99.39% and 99.65% respectively. Braze resolves incidents faster on average (2h 52m).
Data updated Nov 1, 2026 · How we score
| Metric | Bloomreach Engagement | Braze |
|---|---|---|
| Reliability score | 67.3 | 78.0 |
| Rank (marketing automation platforms) | #10 | #7 |
| Uptime (90 days) | 99.39% | 99.65% |
| Incidents (90 days) | 2 | 4 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 6h 42m | 2h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Bloomreach Engagement and Braze differ
- Braze reported 2× as many incidents as Bloomreach Engagement over the last 90 days (4 vs 2).
- Bloomreach Engagement had 2 partial or major outages, compared with 1 for Braze.
- Braze fixes problems faster: 2h 52m on average, against 6h 42m for Bloomreach Engagement (2.3× quicker).
- Bloomreach Engagement's longest outage on record lasted 12h 46m (Oct 20, 2026); Braze's lasted 6h 52m (Sep 16, 2026).
90-day uptime
Bloomreach Engagement
Braze
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Bloomreach Engagement incidents
- Partial outageOct 30, 2026 · resolved in 39m
Bloomreach Engagement - Application access disruption, login is unavailable
Affected: C7S, CA1, CIN, CIS, ENG, EU1 +8 more
- Major outageOct 20, 2026 · resolved in 12h 46m
Bloomreach Engagement - UK region unavailableofficial update ↗
Affected: ENG, UK1, UK2
Recent Braze incidents
- Major outageSep 16, 2026 · resolved in 6h 52m
Braze Support Services Outageofficial update ↗
Affected: Braze Support Services
- Degraded performanceSep 2, 2026 · resolved in 28m
Dashboard Latency and Errors on US07
Affected: Dashboard
- Degraded performanceSep 2, 2026 · resolved in 2h 25m
Affected: Dashboard
- Degraded performanceAug 5, 2026 · resolved in 1h 41m
Issue Impacting US 01 and US 03
Affected: Dashboard, Dashboard, REST APIs, REST APIs
Other marketing automation platforms to consider
- Customer.io · #1 · 99.99% uptime
- HubSpot Marketing Hub · #2 · 100% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
See the full most reliable marketing automation & customer data platforms ranking →