Marketing Automation & CDPs · reliability comparison
Bloomreach Engagement vs Salesforce Marketing Cloud: which is more reliable? (2026)
Bloomreach Engagement is more reliable than Salesforce Marketing Cloud, scoring 67.3 vs 45.9 out of 100. Over the last 90 days Bloomreach Engagement reported 2 incidents and Salesforce Marketing Cloud reported 5, with effective uptime of 99.39% and 98.76% respectively. Bloomreach Engagement resolves incidents faster on average (6h 42m).
Data updated Nov 2, 2026 · How we score
| Metric | Bloomreach Engagement | Salesforce Marketing Cloud |
|---|---|---|
| Reliability score | 67.3 | 45.9 |
| Rank (marketing automation platforms) | #10 | #13 |
| Uptime (90 days) | 99.39% | 98.76% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 6h 42m | 19h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Bloomreach Engagement and Salesforce Marketing Cloud differ
- Salesforce Marketing Cloud reported 2.5× as many incidents as Bloomreach Engagement over the last 90 days (5 vs 2).
- Bloomreach Engagement had 2 partial or major outages, compared with 1 for Salesforce Marketing Cloud.
- Bloomreach Engagement fixes problems faster: 6h 42m on average, against 19h 46m for Salesforce Marketing Cloud (2.9× quicker).
- Bloomreach Engagement's longest outage on record lasted 12h 46m (Oct 20, 2026); Salesforce Marketing Cloud's lasted 37m (Oct 20, 2026).
90-day uptime
Bloomreach Engagement
Salesforce Marketing Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Bloomreach Engagement incidents
- Partial outageOct 30, 2026 · resolved in 39m
Bloomreach Engagement - Application access disruption, login is unavailable
Affected: C7S, CA1, CIN, CIS, ENG, EU1 +8 more
- Major outageOct 20, 2026 · resolved in 12h 46m
Bloomreach Engagement - UK region unavailableofficial update ↗
Affected: ENG, UK1, UK2
Recent Salesforce Marketing Cloud incidents
- Degraded performanceOct 30, 2026 · resolved in 11h 38m
Marketing Cloud Engagement Degradation (105 instances)
Affected: MarketingCloudCoreService
- Degraded performanceOct 26, 2026 · resolved in 3h 8m
Performance Degradation (259 instances)
Affected: EmailStudio
- Partial outageOct 20, 2026 · resolved in 37m
Service Disruption (26 instances)
Affected: MarketingCloudCoreService, MarketingCloudLogin
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (246 instances)
Affected: AutomationStudio
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (57 instances)
Affected: AutomationStudio
Other marketing automation platforms to consider
- Customer.io · #1 · 99.99% uptime
- HubSpot Marketing Hub · #2 · 100% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
See the full most reliable marketing automation & customer data platforms ranking →