iGaming CRM & Player Engagement · reliability comparison
Braze vs Smartico: which is more reliable? (2026)
Smartico is more reliable than Braze, scoring 80.0 vs 78.0 out of 100. Over the last 90 days Braze reported 4 incidents and Smartico reported 0, with effective uptime of 99.65% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Braze | Smartico |
|---|---|---|
| Reliability score | 78.0 | 80.0 |
| Rank (iGaming CRM platforms) | #3 | — |
| Uptime (90 days) | 99.65% | 100% |
| Incidents (90 days) | 4 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 52m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Braze and Smartico differ
- Smartico reported no incidents in the last 90 days, while Braze reported 4.
- Braze had 1 partial or major outage, compared with 0 for Smartico.
90-day uptime
Braze
Smartico
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Braze incidents
- Major outageSep 16, 2026 · resolved in 6h 52m
Braze Support Services Outageofficial update ↗
Affected: Braze Support Services
- Degraded performanceSep 2, 2026 · resolved in 28m
Dashboard Latency and Errors on US07
Affected: Dashboard
- Degraded performanceSep 2, 2026 · resolved in 2h 25m
Affected: Dashboard
- Degraded performanceAug 5, 2026 · resolved in 1h 41m
Issue Impacting US 01 and US 03
Affected: Dashboard, Dashboard, REST APIs, REST APIs
Recent Smartico incidents
No incidents reported by Smartico in the last 90 days.
Other iGaming CRM platforms to consider
- Customer.io · #1 · 99.99% uptime
- Optimove · #2 · 99.88% uptime
- MoEngage · #4 · 99.69% uptime
- Bloomreach Engagement · #5 · 99.39% uptime
See the full most reliable igaming crm & player engagement platforms ranking →