Monitoring & Observability · reliability comparison
BugSnag vs Grafana Cloud: which is more reliable? (2026)
BugSnag is more reliable than Grafana Cloud, scoring 67.4 vs 33.1 out of 100. Over the last 90 days BugSnag reported 2 incidents and Grafana Cloud reported 64, with effective uptime of 99.66% and 97.03% respectively. Grafana Cloud resolves incidents faster on average (6h 1m).
Data updated Nov 2, 2026 · How we score
| Metric | BugSnag | Grafana Cloud |
|---|---|---|
| Reliability score | 67.4 | 33.1 |
| Rank (monitoring & observability tools) | #11 | #15 |
| Uptime (90 days) | 99.66% | 97.03% |
| Incidents (90 days) | 2 | 64 |
| Partial / major outages | 0 | 16 |
| Avg time to resolve | 1d | 6h 1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BugSnag and Grafana Cloud differ
- Grafana Cloud reported 32× as many incidents as BugSnag over the last 90 days (64 vs 2).
- Grafana Cloud had 16 partial or major outages, compared with 0 for BugSnag.
- Grafana Cloud fixes problems faster: 6h 1m on average, against 1d for BugSnag (4.1× quicker).
- BugSnag's longest outage on record lasted 6m (Nov 10, 2025); Grafana Cloud's lasted 3d (Jun 18, 2026).
90-day uptime
BugSnag
Grafana Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BugSnag incidents
- Degraded performanceOct 1, 2026 · resolved in 1d 22h
Issues with the Traces and Spans API
Affected: BugSnag OTLP Trace Reporting API
- Degraded performanceAug 20, 2026 · resolved in 2h 21m
Affected: BugSnag Dashboard, BugSnag Sessions API
Recent Grafana Cloud incidents
- Partial outageNov 2, 2026 · ongoing
IRM Unable to Voice Call Brazil Numbersofficial update ↗
Affected: Incident Management and Response (IRM)
- MaintenanceOct 30, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 29, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 28, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- Major outageOct 27, 2026 · resolved in 28m
Frontend Observability Outage in prod-eu-west-2
Affected: AWS Germany - prod-eu-west-2
- Degraded performanceOct 27, 2026 · resolved in 4h 42m
Affected: Integrations
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- New Relic · #3 · 99.93% uptime
- Checkly · #4 · 99.96% uptime
See the full most reliable monitoring & observability tools ranking →