Monitoring & Observability · reliability comparison
BugSnag vs PagerDuty: which is more reliable? (2026)
PagerDuty is more reliable than BugSnag, scoring 76.8 vs 67.4 out of 100. Over the last 90 days BugSnag reported 2 incidents and PagerDuty reported 12, with effective uptime of 99.66% and 99.76% respectively. PagerDuty resolves incidents faster on average (52m).
Data updated Nov 1, 2026 · How we score
| Metric | BugSnag | PagerDuty |
|---|---|---|
| Reliability score | 67.4 | 76.8 |
| Rank (monitoring & observability tools) | #11 | #10 |
| Uptime (90 days) | 99.66% | 99.76% |
| Incidents (90 days) | 2 | 12 |
| Partial / major outages | 0 | 11 |
| Avg time to resolve | 1d | 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BugSnag and PagerDuty differ
- PagerDuty reported 6× as many incidents as BugSnag over the last 90 days (12 vs 2).
- PagerDuty had 11 partial or major outages, compared with 0 for BugSnag.
- PagerDuty fixes problems faster: 52m on average, against 1d for BugSnag (28.2× quicker).
- BugSnag's longest outage on record lasted 6m (Nov 10, 2025); PagerDuty's lasted 3h 20m (Aug 7, 2026).
90-day uptime
BugSnag
PagerDuty
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BugSnag incidents
- Degraded performanceOct 1, 2026 · resolved in 1d 22h
Issues with the Traces and Spans API
Affected: BugSnag OTLP Trace Reporting API
- Degraded performanceAug 20, 2026 · resolved in 2h 21m
Affected: BugSnag Dashboard, BugSnag Sessions API
Recent PagerDuty incidents
- Partial outageOct 23, 2026 · resolved in 34m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: Voice (US), SMS (US), Push (US), Email (US), Webhooks (US)
- Partial outageOct 19, 2026 · resolved in 1h 46m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: SMS (US), Voice (US), Push (US), Email (US), Incident Workflows (US), Slack (US) +8 more
- Degraded performanceOct 14, 2026 · resolved in 17m
Issue Resolved - Delayed escalation of incidents and responder request invitations
- Partial outageSep 27, 2026 · resolved in 14m
Event Processing, Notification, and Platform Functionality Issues
Affected: Events API (US), Incident Workflows (US), SMS (US), Voice (US), Email (US), Push (US) +3 more
- Partial outageSep 25, 2026 · resolved in 1h 18m
Issue Identified - Incident Workflows experiencing delays
Affected: Incident Workflows (US), Incident Workflows (EU)
- Partial outageSep 22, 2026 · resolved in 56m
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #3 · 99.96% uptime
- New Relic · #4 · 99.92% uptime
See the full most reliable monitoring & observability tools ranking →