CRM Software · reliability comparison
Capsule CRM vs Salesforce Sales Cloud: which is more reliable? (2026)
Capsule CRM is more reliable than Salesforce Sales Cloud, scoring 100.0 vs 51.8 out of 100. Over the last 90 days Capsule CRM reported 0 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 100% and 98.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Capsule CRM | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 100.0 | 51.8 |
| Rank (CRMs) | — | #10 |
| Uptime (90 days) | 100% | 98.98% |
| Incidents (90 days) | 0 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Capsule CRM and Salesforce Sales Cloud differ
- Capsule CRM reported no incidents in the last 90 days, while Salesforce Sales Cloud reported 8.
- Salesforce Sales Cloud had 3 partial or major outages, compared with 0 for Capsule CRM.
- Capsule CRM's longest outage on record lasted 15h 22m (Mar 27, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Capsule CRM
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Capsule CRM incidents
No incidents reported by Capsule CRM in the last 90 days.
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime