CRM Software · reliability comparison
Close vs folk: which is more reliable? (2026)
folk is more reliable than Close, scoring 95.8 vs 88.6 out of 100. Over the last 90 days Close reported 4 incidents and folk reported 2, with effective uptime of 99.89% and 99.99% respectively. folk resolves incidents faster on average (3m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | folk |
|---|---|---|
| Reliability score | 88.6 | 95.8 |
| Rank (CRMs) | #6 | #5 |
| Uptime (90 days) | 99.89% | 99.99% |
| Incidents (90 days) | 4 | 2 |
| Partial / major outages | 4 | 2 |
| Avg time to resolve | 59m | 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and folk differ
- Close reported 2× as many incidents as folk over the last 90 days (4 vs 2).
- Close had 4 partial or major outages, compared with 2 for folk.
- folk fixes problems faster: 3m on average, against 59m for Close (18.0× quicker).
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); folk's lasted 5m (Sep 24, 2026).
90-day uptime
Close
folk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent folk incidents
- Partial outageSep 24, 2026 · resolved in 5m
Folk web application unavailable
Affected: Folk web application
- Partial outageAug 25, 2026 · resolved in 1m
Affected: Folk main website
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime