CRM Software · reliability comparison
Close vs Pipedrive: which is more reliable? (2026)
Close is more reliable than Pipedrive, scoring 88.6 vs 55.1 out of 100. Over the last 90 days Close reported 4 incidents and Pipedrive reported 9, with effective uptime of 99.89% and 99.06% respectively. Close resolves incidents faster on average (59m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | Pipedrive |
|---|---|---|
| Reliability score | 88.6 | 55.1 |
| Rank (CRMs) | #6 | #11 |
| Uptime (90 days) | 99.89% | 99.06% |
| Incidents (90 days) | 4 | 9 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 59m | 14h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Pipedrive differ
- Pipedrive reported 2.3× as many incidents as Close over the last 90 days (9 vs 4).
- Close had 4 partial or major outages, compared with 0 for Pipedrive.
- Close fixes problems faster: 59m on average, against 14h 58m for Pipedrive (15.1× quicker).
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); Pipedrive's lasted 3d (Sep 4, 2026).
90-day uptime
Close
Pipedrive
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Pipedrive incidents
- Degraded performanceOct 23, 2026 · resolved in 2h 50m
- Degraded performanceOct 21, 2026 · resolved in 4h 12m
- Degraded performanceOct 15, 2026 · resolved in 17m
- Degraded performanceSep 22, 2026 · resolved in 2h 10m
- Degraded performanceSep 18, 2026 · resolved in 1h 8m
- Degraded performanceSep 4, 2026 · resolved in 4d
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime