CRM Software · reliability comparison
Close vs Salesforce Sales Cloud: which is more reliable? (2026)
Close is more reliable than Salesforce Sales Cloud, scoring 88.6 vs 51.9 out of 100. Over the last 90 days Close reported 4 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.89% and 98.98% respectively. Close resolves incidents faster on average (59m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 88.6 | 51.9 |
| Rank (CRMs) | #4 | #10 |
| Uptime (90 days) | 99.89% | 98.98% |
| Incidents (90 days) | 4 | 8 |
| Partial / major outages | 4 | 3 |
| Avg time to resolve | 59m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Salesforce Sales Cloud differ
- Salesforce Sales Cloud reported 2× as many incidents as Close over the last 90 days (8 vs 4).
- Close had 4 partial or major outages, compared with 3 for Salesforce Sales Cloud.
- Close fixes problems faster: 59m on average, against 6h 58m for Salesforce Sales Cloud (7.0× quicker).
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Close
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- monday CRM · #5 · 99.86% uptime