Business Phone Systems · reliability comparison
CloudTalk vs Dialpad: which is more reliable? (2026)
CloudTalk is more reliable than Dialpad, scoring 89.6 vs 75.6 out of 100. Over the last 90 days CloudTalk reported 2 incidents and Dialpad reported 7, with effective uptime of 99.91% and 99.65% respectively. Dialpad resolves incidents faster on average (2h 59m).
Data updated Nov 1, 2026 · How we score
| Metric | CloudTalk | Dialpad |
|---|---|---|
| Reliability score | 89.6 | 75.6 |
| Rank (business phone systems) | #3 | #8 |
| Uptime (90 days) | 99.91% | 99.65% |
| Incidents (90 days) | 2 | 7 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 3h 33m | 2h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and Dialpad differ
- Dialpad reported 3.5× as many incidents as CloudTalk over the last 90 days (7 vs 2).
- Dialpad had 2 partial or major outages, compared with 1 for CloudTalk.
- Dialpad fixes problems faster: 2h 59m on average, against 3h 33m for CloudTalk.
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); Dialpad's lasted 7h 37m (Oct 20, 2026).
90-day uptime
CloudTalk
Dialpad
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctly
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Mobile Application, Desktop Application, Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Affected: Telephony Infrastructure: Inbound Calls
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime