Business Phone Systems · reliability comparison
CloudTalk vs GoTo Connect: which is more reliable? (2026)
CloudTalk and GoTo Connect are effectively tied on reliability (89.6 vs 87.9). Over the last 90 days CloudTalk reported 2 incidents and GoTo Connect reported 3, with effective uptime of 99.91% and 99.87% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 2, 2026 · How we score
| Metric | CloudTalk | GoTo Connect |
|---|---|---|
| Reliability score | 89.6 | 87.9 |
| Rank (business phone systems) | #3 | #4 |
| Uptime (90 days) | 99.91% | 99.87% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 3h 33m | 1h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and GoTo Connect differ
- GoTo Connect reported 50% more incidents than CloudTalk over the last 90 days (3 vs 2).
- GoTo Connect had 3 partial or major outages, compared with 1 for CloudTalk.
- GoTo Connect fixes problems faster: 1h 46m on average, against 3h 33m for CloudTalk (2.0× quicker).
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); GoTo Connect's lasted 23h 54m (Jan 22, 2026).
90-day uptime
CloudTalk
GoTo Connect
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctlyofficial update ↗
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Mobile Application, Desktop Application, Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime
- net2phone · #6 · 99.89% uptime