Business Phone Systems · reliability comparison
CloudTalk vs RingCentral: which is more reliable? (2026)
CloudTalk and RingCentral are effectively tied on reliability (89.6 vs 90.0). Over the last 90 days CloudTalk reported 2 incidents and RingCentral reported 0, with effective uptime of 99.91% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | CloudTalk | RingCentral |
|---|---|---|
| Reliability score | 89.6 | 90.0 |
| Rank (business phone systems) | #3 | — |
| Uptime (90 days) | 99.91% | 100% |
| Incidents (90 days) | 2 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 33m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 50/100 |
Where CloudTalk and RingCentral differ
- RingCentral reported no incidents in the last 90 days, while CloudTalk reported 2.
- CloudTalk had 1 partial or major outage, compared with 0 for RingCentral.
90-day uptime
CloudTalk
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctly
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard, Integrations, Mobile Application +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent RingCentral incidents
No incidents reported by RingCentral in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime