Web Hosting · reliability comparison
Cloudways vs Nexcess: which is more reliable? (2026)
Nexcess is more reliable than Cloudways, scoring 55.4 vs 32.0 out of 100. Over the last 90 days Cloudways reported 12 incidents and Nexcess reported 19, with effective uptime of 93.38% and 99.19% respectively. Nexcess resolves incidents faster on average (11h 39m).
Data updated Nov 1, 2026 · How we score
| Metric | Cloudways | Nexcess |
|---|---|---|
| Reliability score | 32.0 | 55.4 |
| Rank (web hosts) | #9 | #6 |
| Uptime (90 days) | 93.38% | 99.19% |
| Incidents (90 days) | 12 | 19 |
| Partial / major outages | 5 | 1 |
| Avg time to resolve | 1d 3h | 11h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Cloudways and Nexcess differ
- Nexcess reported 58% more incidents than Cloudways over the last 90 days (19 vs 12).
- Cloudways had 5 partial or major outages, compared with 1 for Nexcess.
- Nexcess fixes problems faster: 11h 39m on average, against 1d 3h for Cloudways (2.4× quicker).
- Cloudways's longest outage on record lasted 3d (Apr 2, 2026); Nexcess's lasted 3d (Jul 18, 2026).
90-day uptime
Cloudways
Nexcess
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Cloudways incidents
- InformationalOct 23, 2026 · resolved in 6d 21h
- MaintenanceOct 21, 2026 · resolved in 3h 22m
Cloudways Website & Affiliate portal unavailable
Affected: Cloudways Home
- Major outageOct 21, 2026 · resolved in 2d 3h
Critical PHP Remote Code Execution Vulnerabilities - Monitoring & Mitigations Underway
Affected: Cloudways Cloud Platform Console, Cloudways Cloud Platform Service
- Major outageOct 20, 2026 · resolved in 23h 46m
- Major outageOct 12, 2026 · resolved in 1d 6h
Rackspace Webmail Login & Mailbox Provisioning Issues
Affected: Rackspace Email
- Degraded performanceOct 1, 2026 · resolved in 13d 5h
Degradation Impacting Vultr Server Operations
Affected: Cloudways Cloud Platform Service, Vultr
Recent Nexcess incidents
- InformationalOct 27, 2026 · ongoing
- InformationalOct 22, 2026 · ongoing
PHP Security Vulnerability Assessment (CVE-2026-109618 & CVE-2026-109619)
- Degraded performanceSep 26, 2026 · resolved in 4h 34m
Service disruption on subset of cloudhosts in the us-midwest-2 region
Affected: us-midwest-2
- InformationalSep 22, 2026 · resolved in 2d 23h
Security Advisory: Critical WordPress Vulnerability - "Click2Shell"
- Degraded performanceSep 16, 2026 · resolved in 17h 59m
Affected: Tickets, Chats
- InformationalSep 12, 2026 · resolved in 5h 44m
Service interruption on subset of Cloudhosts at US-Midwest-2 Region
Affected: us-midwest-2
Other web hosts to consider
- Namecheap Hosting · #1 · 100% uptime
- Flywheel · #2 · 100% uptime
- Pressable · #3 · 100% uptime
- DreamHost · #4 · 100% uptime