iGaming CRM & Player Engagement · reliability comparison
Customer.io vs Fast Track: which is more reliable? (2026)
Customer.io is more reliable than Fast Track, scoring 96.2 vs 80.0 out of 100. Over the last 90 days Customer.io reported 5 incidents and Fast Track reported 0, with effective uptime of 99.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Customer.io | Fast Track |
|---|---|---|
| Reliability score | 96.2 | 80.0 |
| Rank (iGaming CRM platforms) | #1 | — |
| Uptime (90 days) | 99.99% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 19m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Customer.io and Fast Track differ
- Fast Track reported no incidents in the last 90 days, while Customer.io reported 5.
90-day uptime
Customer.io
Fast Track
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Customer.io incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Customer.io UI is currently unavailable for some customers
Affected: Management Interface
- Degraded performanceSep 19, 2026 · resolved in 27m
Some US customers may experience delays in message sending
Affected: Message Sending
- InformationalSep 4, 2026 · resolved in 1h 19m
Reduced Deliverability to Microsoft-Hosted Email Addresses
Affected: Message Sending
- Degraded performanceSep 3, 2026 · resolved in 5m
- InformationalAug 5, 2026 · resolved in 26m
Customer.io UI is inaccessible
Affected: Management Interface
Recent Fast Track incidents
No incidents reported by Fast Track in the last 90 days.
Other iGaming CRM platforms to consider
- Optimove · #2 · 99.88% uptime
- Braze · #3 · 99.65% uptime
- MoEngage · #4 · 99.69% uptime
- Bloomreach Engagement · #5 · 99.39% uptime
See the full most reliable igaming crm & player engagement platforms ranking →