KYC & Identity Verification · reliability comparison
Didit vs Jumio: which is more reliable? (2026)
Didit is more reliable than Jumio, scoring 93.9 vs 84.5 out of 100. Over the last 90 days Didit reported 2 incidents and Jumio reported 7, with effective uptime of 99.95% and 99.85% respectively. Didit resolves incidents faster on average (53m).
Data updated Nov 2, 2026 · How we score
| Metric | Didit | Jumio |
|---|---|---|
| Reliability score | 93.9 | 84.5 |
| Rank (identity verification providers) | #3 | #6 |
| Uptime (90 days) | 99.95% | 99.85% |
| Incidents (90 days) | 2 | 7 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 53m | 2h 36m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Didit and Jumio differ
- Jumio reported 3.5× as many incidents as Didit over the last 90 days (7 vs 2).
- Didit had 2 partial or major outages, compared with 1 for Jumio.
- Didit fixes problems faster: 53m on average, against 2h 36m for Jumio (3.0× quicker).
- Didit's longest outage on record lasted 11h 4m (Dec 23, 2025); Jumio's lasted 1h 46m (May 9, 2026).
90-day uptime
Didit
Jumio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Didit incidents
- Partial outageSep 4, 2026 · resolved in 40m
Database issue affecting service availability
Affected: Hosted Verification Web App, Business Console, Core APIs
- Partial outageAug 15, 2026 · resolved in 1h 5m
Database migration issue affecting API availability
Affected: Hosted Verification Web App, Core APIs
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →