Retail POS · reliability comparison
Epos Now vs Square for Retail: which is more reliable? (2026)
Epos Now is more reliable than Square for Retail, scoring 85.9 vs 53.3 out of 100. Over the last 90 days Epos Now reported 6 incidents and Square for Retail reported 13, with effective uptime of 99.86% and 98.92% respectively. Epos Now resolves incidents faster on average (2h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | Epos Now | Square for Retail |
|---|---|---|
| Reliability score | 85.9 | 53.3 |
| Rank (retail POS systems) | #4 | #8 |
| Uptime (90 days) | 99.86% | 98.92% |
| Incidents (90 days) | 6 | 13 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 30m | 11h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Epos Now and Square for Retail differ
- Square for Retail reported 2.2× as many incidents as Epos Now over the last 90 days (13 vs 6).
- Epos Now had 2 partial or major outages, compared with 0 for Square for Retail.
- Epos Now fixes problems faster: 2h 30m on average, against 11h 54m for Square for Retail (4.8× quicker).
- Epos Now's longest outage on record lasted 7h 9m (Jul 23, 2026); Square for Retail's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Epos Now
Square for Retail
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Epos Now incidents
- InformationalOct 31, 2026 · ongoing
Investigating a possible issue affecting some Epos Now services
- InformationalOct 26, 2026 · resolved in 3h 18m
Investigating a possible issue affecting some Epos Now services
Affected: EPOS NOW HQ BACK OFFICE
- Degraded performanceOct 21, 2026 · resolved in 1h 50m
Affected: EPOS NOW FRONT TILL
- Degraded performanceOct 21, 2026 · resolved in 6h 25m
Cloud Sync Intermittent Availability
Affected: EPOS NOW FRONT TILL
- Major outageOct 20, 2026 · resolved in 1h 27m
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, EPOS NOW PAYMENTS, APP STORE
- Partial outageOct 3, 2026 · resolved in 16m
Epos Now Login Service - Unavailable
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, APP STORE
Recent Square for Retail incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
Affected: Point of Sale, Kitchen Display System (KDS)
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Loyverse · #2 · 99.91% uptime
- Clover · #3 · 99.88% uptime
- Revel Systems · #5 · 99.84% uptime