Referral & Loyalty Programs · reliability comparison
Extole vs Viral Loops: which is more reliable? (2026)
Extole is more reliable than Viral Loops, scoring 97.6 vs 47.6 out of 100. Over the last 90 days Extole reported 2 incidents and Viral Loops reported 4, with effective uptime of 99.99% and 98.34% respectively. Extole resolves incidents faster on average (11m).
Data updated Nov 1, 2026 · How we score
| Metric | Extole | Viral Loops |
|---|---|---|
| Reliability score | 97.6 | 47.6 |
| Rank (loyalty & referral platforms) | #4 | #7 |
| Uptime (90 days) | 99.99% | 98.34% |
| Incidents (90 days) | 2 | 4 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 11m | 4h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Extole and Viral Loops differ
- Viral Loops reported 2× as many incidents as Extole over the last 90 days (4 vs 2).
- Viral Loops had 4 partial or major outages, compared with 1 for Extole.
- Extole fixes problems faster: 11m on average, against 4h 49m for Viral Loops (27.0× quicker).
- Extole's longest outage on record lasted 51m (Nov 22, 2025); Viral Loops's lasted 9h 48m (Nov 1, 2026).
90-day uptime
Extole
Viral Loops
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Extole incidents
- InformationalOct 23, 2026 · resolved in <1m
Extole Update to Service Sub-Processors
Affected: Data Processing
- Partial outageSep 14, 2026 · resolved in 11m
Affected: Pod 0, Pod 1, Pod 2, Pod 3, Pod 4, Pod 5 +9 more
Recent Viral Loops incidents
- Partial outageNov 1, 2026 · resolved in 9h 48m
2 services unavailableofficial update ↗
Affected: Redirector, Pages
- Partial outageOct 25, 2026 · resolved in 6h 32m
2 services unavailableofficial update ↗
Affected: Redirector, Pages
- Partial outageOct 22, 2026 · resolved in 1h 57m
Affected: Redirector, Pages
- Partial outageOct 9, 2026 · resolved in 59m
Affected: Redirector, Pages
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Mention Me · #2 · 100% uptime
- Yotpo Loyalty & Referrals · #3 · 99.99% uptime
- Growave · #5 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →