Web & Product Analytics · reliability comparison
Fathom Analytics vs Heap: which is more reliable? (2026)
Fathom Analytics is more reliable than Heap, scoring 100.0 vs 44.8 out of 100. Over the last 90 days Fathom Analytics reported 0 incidents and Heap reported 12, with effective uptime of 100% and 97.81% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Fathom Analytics | Heap |
|---|---|---|
| Reliability score | 100.0 | 44.8 |
| Rank (analytics tools) | — | #9 |
| Uptime (90 days) | 100% | 97.81% |
| Incidents (90 days) | 0 | 12 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 9h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fathom Analytics and Heap differ
- Fathom Analytics reported no incidents in the last 90 days, while Heap reported 12.
- Heap had 1 partial or major outage, compared with 0 for Fathom Analytics.
90-day uptime
Fathom Analytics
Heap
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fathom Analytics incidents
No incidents reported by Fathom Analytics in the last 90 days.
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncingofficial update ↗
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →