CRM Software · reliability comparison
folk vs Nutshell: which is more reliable? (2026)
folk is more reliable than Nutshell, scoring 95.8 vs 79.9 out of 100. Over the last 90 days folk reported 2 incidents and Nutshell reported 3, with effective uptime of 99.99% and 99.75% respectively. folk resolves incidents faster on average (3m).
Data updated Nov 1, 2026 · How we score
| Metric | folk | Nutshell |
|---|---|---|
| Reliability score | 95.8 | 79.9 |
| Rank (CRMs) | #5 | #9 |
| Uptime (90 days) | 99.99% | 99.75% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 3m | 5h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where folk and Nutshell differ
- Nutshell reported 50% more incidents than folk over the last 90 days (3 vs 2).
- folk fixes problems faster: 3m on average, against 5h 13m for Nutshell (94.9× quicker).
- folk's longest outage on record lasted 5m (Sep 24, 2026); Nutshell's lasted 7h 15m (Sep 28, 2026).
90-day uptime
folk
Nutshell
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent folk incidents
- Partial outageSep 24, 2026 · resolved in 5m
Folk web application unavailable
Affected: Folk web application
- Partial outageAug 25, 2026 · resolved in 1m
Affected: Folk main website
Recent Nutshell incidents
- Partial outageOct 21, 2026 · resolved in 3h 11m
Affected: Nutshell application, Nutshell Marketing outgoing email
- InformationalOct 20, 2026 · resolved in 6h 39m
Affected: Nutshell application
- Partial outageSep 28, 2026 · resolved in 7h 15m
Affected: Nutshell application, Nutshell Marketing outgoing email, Click-to-call, Nutshell Intelligence
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime