CRM Software · reliability comparison
folk vs Salesforce Sales Cloud: which is more reliable? (2026)
folk is more reliable than Salesforce Sales Cloud, scoring 95.8 vs 51.9 out of 100. Over the last 90 days folk reported 2 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.99% and 98.98% respectively. folk resolves incidents faster on average (3m).
Data updated Nov 1, 2026 · How we score
| Metric | folk | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 95.8 | 51.9 |
| Rank (CRMs) | #3 | #10 |
| Uptime (90 days) | 99.99% | 98.98% |
| Incidents (90 days) | 2 | 8 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 3m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where folk and Salesforce Sales Cloud differ
- Salesforce Sales Cloud reported 4× as many incidents as folk over the last 90 days (8 vs 2).
- Salesforce Sales Cloud had 3 partial or major outages, compared with 2 for folk.
- folk fixes problems faster: 3m on average, against 6h 58m for Salesforce Sales Cloud (126.7× quicker).
- folk's longest outage on record lasted 5m (Sep 24, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
folk
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent folk incidents
- Partial outageSep 24, 2026 · resolved in 5m
Folk web application unavailable
Affected: Folk web application
- Partial outageAug 25, 2026 · resolved in 1m
Affected: Folk main website
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- Close · #4 · 99.89% uptime
- monday CRM · #5 · 99.86% uptime