Accounting Software · reliability comparison
FreshBooks vs Xero: which is more reliable? (2026)
FreshBooks is more reliable than Xero, scoring 74.6 vs 48.6 out of 100. Over the last 90 days FreshBooks reported 4 incidents and Xero reported 27, with effective uptime of 99.74% and 98.61% respectively. Xero resolves incidents faster on average (5h).
Data updated Nov 2, 2026 · How we score
| Metric | FreshBooks | Xero |
|---|---|---|
| Reliability score | 74.6 | 48.6 |
| Rank (accounting software tools) | #4 | #5 |
| Uptime (90 days) | 99.74% | 98.61% |
| Incidents (90 days) | 4 | 27 |
| Partial / major outages | 0 | 11 |
| Avg time to resolve | 12h 3m | 5h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where FreshBooks and Xero differ
- Xero reported 6.8× as many incidents as FreshBooks over the last 90 days (27 vs 4).
- Xero had 11 partial or major outages, compared with 0 for FreshBooks.
- Xero fixes problems faster: 5h on average, against 12h 3m for FreshBooks (2.4× quicker).
- FreshBooks's longest outage on record lasted 6h 17m (Mar 17, 2026); Xero's lasted 3d (May 7, 2026).
90-day uptime
FreshBooks
Xero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent FreshBooks incidents
- Degraded performanceOct 30, 2026 · resolved in 14h 9m
FreshBooks - Investigating iOS Login Issue
Affected: iOS App
- Degraded performanceOct 20, 2026 · resolved in 19h 50m
FreshBooks - Component not working
Affected: FreshBooks
- Degraded performanceOct 15, 2026 · resolved in 2h 12m
FreshBooks - Components not working
Affected: FreshBooks
- InformationalAug 4, 2026 · resolved in 22h 31m
FreshBooks - Investigating Issue
Affected: FreshBooks
Recent Xero incidents
- Major outageOct 28, 2026 · resolved in 1h 1m
Global: Xero - customers are experiencing issues across Xeroofficial update ↗
Affected: Xero Platform and Settings
- Degraded performanceOct 26, 2026 · resolved in 2h 24m
Global: Xero - some customers may be experiencing intermittent errors in Xero.
Affected: Xero Platform and Settings
- Degraded performanceOct 15, 2026 · resolved in 37m
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Affected: Xero Platform and Settings
- Partial outageOct 14, 2026 · resolved in 25m
Affected: Xero Platform and Settings, Invoicing, Bills & Quotes, Contacts
- Degraded performanceOct 13, 2026 · resolved in <1m
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub
- Degraded performanceOct 9, 2026 · resolved in <1m
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub
Other accounting software tools to consider
- Oracle NetSuite · #1 · 99.97% uptime
- Wave · #2 · 99.93% uptime
- QuickBooks Online · #3 · 99.89% uptime
- Pandle · #6 · 97.60% uptime
See the full most reliable small business accounting software ranking →