Business Phone Systems · reliability comparison
GoTo Connect vs JustCall: which is more reliable? (2026)
JustCall is more reliable than GoTo Connect, scoring 93.4 vs 87.9 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and JustCall reported 4, with effective uptime of 99.87% and 99.96% respectively. JustCall resolves incidents faster on average (1h 18m).
Data updated Nov 1, 2026 · How we score
| Metric | GoTo Connect | JustCall |
|---|---|---|
| Reliability score | 87.9 | 93.4 |
| Rank (business phone systems) | #4 | #2 |
| Uptime (90 days) | 99.87% | 99.96% |
| Incidents (90 days) | 3 | 4 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 1h 46m | 1h 18m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and JustCall differ
- JustCall reported 33% more incidents than GoTo Connect over the last 90 days (4 vs 3).
- GoTo Connect had 3 partial or major outages, compared with 0 for JustCall.
- JustCall fixes problems faster: 1h 18m on average, against 1h 46m for GoTo Connect.
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); JustCall's lasted 12m (Mar 9, 2026).
90-day uptime
GoTo Connect
JustCall
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming calls
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent JustCall incidents
- Degraded performanceOct 27, 2026 · resolved in 40m
Failures in incoming and outgoing calls
Affected: JustCall Dashboard, JustCall Live Dashboard
- Degraded performanceOct 22, 2026 · resolved in 39m
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Contact sync with CRMs, help desks and other integrations, Inbound Calling, MMS Service +1 more
- Degraded performanceSep 1, 2026 · resolved in 29m
Partial Degradation of Calling, SalesDialer, and Inbound Call Services
Affected: Inbound Calling, Sales Dialer
- Degraded performanceAug 18, 2026 · resolved in 3h 23m
Slowness reported across platform
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling, MMS Service, Sales Dialer
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime
- net2phone · #6 · 99.89% uptime