Monitoring & Observability · reliability comparison
Grafana Cloud vs incident.io: which is more reliable? (2026)
incident.io is more reliable than Grafana Cloud, scoring 95.0 vs 33.2 out of 100. Over the last 90 days Grafana Cloud reported 63 incidents and incident.io reported 3, with effective uptime of 97.05% and 99.97% respectively. incident.io resolves incidents faster on average (1h 5m).
Data updated Nov 2, 2026 · How we score
| Metric | Grafana Cloud | incident.io |
|---|---|---|
| Reliability score | 33.2 | 95.0 |
| Rank (monitoring & observability tools) | #15 | #2 |
| Uptime (90 days) | 97.05% | 99.97% |
| Incidents (90 days) | 63 | 3 |
| Partial / major outages | 15 | 0 |
| Avg time to resolve | 6h 1m | 1h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grafana Cloud and incident.io differ
- Grafana Cloud reported 21× as many incidents as incident.io over the last 90 days (63 vs 3).
- Grafana Cloud had 15 partial or major outages, compared with 0 for incident.io.
- incident.io fixes problems faster: 1h 5m on average, against 6h 1m for Grafana Cloud (5.5× quicker).
- Grafana Cloud's longest outage on record lasted 3d (Jun 18, 2026); incident.io's lasted 2h 37m (Aug 1, 2026).
90-day uptime
Grafana Cloud
incident.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grafana Cloud incidents
- Degraded performanceNov 2, 2026 · ongoing
IRM Unable to Voice Call Brazil Numbers
Affected: Incident Management and Response (IRM)
- MaintenanceOct 30, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 29, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 28, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- Major outageOct 27, 2026 · resolved in 28m
Frontend Observability Outage in prod-eu-west-2
Affected: AWS Germany - prod-eu-west-2
- Degraded performanceOct 27, 2026 · resolved in 4h 42m
Affected: Integrations
Recent incident.io incidents
- Degraded performanceOct 2, 2026 · resolved in 1h 14m
Login errors for subset of Slack Enterprise Grid customers
Affected: Slack app
- Degraded performanceAug 20, 2026 · resolved in 1h 49m
Increased latency in Microsoft Teams
Affected: Microsoft Teams app
- Degraded performanceAug 18, 2026 · resolved in 13m
Issue with listing alerts in the public API and dashboard
Affected: API, Dashboard, Alert ingestion, processing and paging
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- New Relic · #3 · 99.93% uptime
- Checkly · #4 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →