Monitoring & Observability · reliability comparison
Grafana Cloud vs New Relic: which is more reliable? (2026)
New Relic is more reliable than Grafana Cloud, scoring 89.9 vs 33.1 out of 100. Over the last 90 days Grafana Cloud reported 65 incidents and New Relic reported 6, with effective uptime of 96.84% and 99.92% respectively. New Relic resolves incidents faster on average (1h 30m).
Data updated Nov 2, 2026 · How we score
| Metric | Grafana Cloud | New Relic |
|---|---|---|
| Reliability score | 33.1 | 89.9 |
| Rank (monitoring & observability tools) | #15 | #4 |
| Uptime (90 days) | 96.84% | 99.92% |
| Incidents (90 days) | 65 | 6 |
| Partial / major outages | 16 | 2 |
| Avg time to resolve | 6h 1m | 1h 30m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grafana Cloud and New Relic differ
- Grafana Cloud reported 10.8× as many incidents as New Relic over the last 90 days (65 vs 6).
- Grafana Cloud had 16 partial or major outages, compared with 2 for New Relic.
- New Relic fixes problems faster: 1h 30m on average, against 6h 1m for Grafana Cloud (4.0× quicker).
- Grafana Cloud's longest outage on record lasted 3d (Jun 18, 2026); New Relic's lasted 2h 51m (Dec 18, 2025).
90-day uptime
Grafana Cloud
New Relic
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grafana Cloud incidents
- Degraded performanceNov 2, 2026 · ongoing
Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)
Affected: AWS Australia - prod-au-southeast-1: Rule Evaluation
- Partial outageNov 2, 2026 · ongoing
IRM Unable to Voice Call Brazil Numbersofficial update ↗
Affected: Incident Management and Response (IRM)
- MaintenanceOct 30, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 29, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 28, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- Major outageOct 27, 2026 · resolved in 28m
Frontend Observability Outage in prod-eu-west-2
Affected: AWS Germany - prod-eu-west-2
Recent New Relic incidents
- Degraded performanceNov 2, 2026 · resolved in 1h 46m
Synthetics Ping Monitor Processing Delays in Multiple Regions
Affected: Synthetics : Europe, Synthetics : Europe
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #3 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →