Business Phone Systems · reliability comparison
Grasshopper vs Quo (formerly OpenPhone): which is more reliable? (2026)
Grasshopper is more reliable than Quo (formerly OpenPhone), scoring 94.6 vs 83.4 out of 100. Over the last 90 days Grasshopper reported 1 incident and Quo (formerly OpenPhone) reported 9, with effective uptime of 99.96% and 99.83% respectively. Quo (formerly OpenPhone) resolves incidents faster on average (1h 12m).
Data updated Nov 2, 2026 · How we score
VS
| Metric | Grasshopper | Quo (formerly OpenPhone) |
|---|---|---|
| Reliability score | 94.6 | 83.4 |
| Rank (business phone systems) | #1 | #5 |
| Uptime (90 days) | 99.96% | 99.83% |
| Incidents (90 days) | 1 | 9 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 1h 31m | 1h 12m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grasshopper and Quo (formerly OpenPhone) differ
- Quo (formerly OpenPhone) reported 9× as many incidents as Grasshopper over the last 90 days (9 vs 1).
- Quo (formerly OpenPhone) had 4 partial or major outages, compared with 1 for Grasshopper.
- Quo (formerly OpenPhone) fixes problems faster: 1h 12m on average, against 1h 31m for Grasshopper.
- Grasshopper's longest outage on record lasted 23h 54m (Jan 22, 2026); Quo (formerly OpenPhone)'s lasted 3d (Jul 24, 2026).
90-day uptime
Grasshopper
Quo (formerly OpenPhone)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Recent Quo (formerly OpenPhone) incidents
- Degraded performanceOct 17, 2026 · resolved in 37m
Elevated calling errors within the APAC region
Affected: Calling
- InformationalOct 15, 2026 · resolved in 10d 20h
- Degraded performanceOct 14, 2026 · resolved in 1h 11m
Affected: Text Messaging
- Major outageOct 1, 2026 · resolved in 53m
Calling Outageofficial update ↗
Affected: Calling
- Degraded performanceSep 27, 2026 · resolved in 2h 5m
Affected: Mac App, IOS App, Website, Android App
- InformationalSep 17, 2026 · resolved in 6d 18h
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- net2phone · #6 · 99.89% uptime