Business Phone Systems · reliability comparison
Grasshopper vs Vonage Business Communications: which is more reliable? (2026)
Grasshopper is more reliable than Vonage Business Communications, scoring 94.6 vs 73.0 out of 100. Over the last 90 days Grasshopper reported 1 incident and Vonage Business Communications reported 3, with effective uptime of 99.96% and 99.72% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | Grasshopper | Vonage Business Communications |
|---|---|---|
| Reliability score | 94.6 | 73.0 |
| Rank (business phone systems) | #1 | #9 |
| Uptime (90 days) | 99.96% | 99.72% |
| Incidents (90 days) | 1 | 3 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 31m | 13h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grasshopper and Vonage Business Communications differ
- Vonage Business Communications reported 3× as many incidents as Grasshopper over the last 90 days (3 vs 1).
- Grasshopper had 1 partial or major outage, compared with 0 for Vonage Business Communications.
- Grasshopper fixes problems faster: 1h 31m on average, against 13h 24m for Vonage Business Communications (8.9× quicker).
- Grasshopper's longest outage on record lasted 23h 54m (Jan 22, 2026); Vonage Business Communications's lasted 3d (Jan 21, 2026).
90-day uptime
Grasshopper
Vonage Business Communications
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Recent Vonage Business Communications incidents
- Degraded performanceOct 23, 2026 · resolved in 21h 12m
Inbound Call Completion Issues — Select Canadian Regions
Affected: Inbound Call Completion
- Degraded performanceOct 5, 2026 · resolved in 17h 48m
Vonage Mobile App Intermittently Not Sending Notifications
Affected: Mobile App (Android™), Mobile App (iOS)
- Degraded performanceSep 3, 2026 · resolved in 1h 13m
Account Features Not Updating for Some Accounts
Affected: Call Forwarding, Virtual Receptionist, Call Queues, Receptionist Console
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime