Therapy Practice Management Software · reliability comparison
Healthie vs IntakeQ / PracticeQ: which is more reliable? (2026)
Healthie is more reliable than IntakeQ / PracticeQ, scoring 90.8 vs 49.6 out of 100. Over the last 90 days Healthie reported 13 incidents and IntakeQ / PracticeQ reported 5, with effective uptime of 99.96% and 98.67% respectively. Healthie resolves incidents faster on average (1h 11m).
Data updated Nov 2, 2026 · How we score
| Metric | Healthie | IntakeQ / PracticeQ |
|---|---|---|
| Reliability score | 90.8 | 49.6 |
| Rank (therapy practice management platforms) | #5 | #9 |
| Uptime (90 days) | 99.96% | 98.67% |
| Incidents (90 days) | 13 | 5 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1h 11m | 1d 5h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Healthie and IntakeQ / PracticeQ differ
- Healthie reported 2.6× as many incidents as IntakeQ / PracticeQ over the last 90 days (13 vs 5).
- Healthie fixes problems faster: 1h 11m on average, against 1d 5h for IntakeQ / PracticeQ (25.1× quicker).
- Healthie's longest incident on record lasted 3d (Sep 2, 2026); IntakeQ / PracticeQ's lasted 3d (Jan 14, 2026).
90-day uptime
Healthie
IntakeQ / PracticeQ
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Healthie incidents
- InformationalOct 29, 2026 · resolved in 34m
- InformationalOct 26, 2026 · resolved in 43m
- InformationalOct 26, 2026 · resolved in 1h 17m
- Degraded performanceOct 23, 2026 · resolved in 43m
Affected: Zoom
- Degraded performanceOct 8, 2026 · resolved in 1h 5m
Affected: API
- MaintenanceOct 6, 2026 · ongoing
Scheduled maintenance: AI Scribe transcription
Affected: Scribe
Recent IntakeQ / PracticeQ incidents
- Degraded performanceOct 22, 2026 · ongoing
Error when Syncing Diagnosis Codes with ePrescribe
Affected: Application Service
- Degraded performanceOct 6, 2026 · resolved in 1d 17h
Issue with SMS 2FA Code Delivery
Affected: Application Service
- Degraded performanceSep 21, 2026 · resolved in 2d 6h
Issue with Printing Forms/Notes to PDF
Affected: Application Service
- Degraded performanceSep 18, 2026 · resolved in 5h 46m
Issues with Background Processes
Affected: Application Service, White-label Service
- Degraded performanceAug 17, 2026 · resolved in 17h 6m
Affected: Application Service
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →