KYC & Identity Verification · reliability comparison
IDnow vs Jumio: which is more reliable? (2026)
Jumio is more reliable than IDnow, scoring 84.5 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Jumio reported 7, with effective uptime of 98.46% and 99.85% respectively. Jumio resolves incidents faster on average (2h 36m).
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Jumio |
|---|---|---|
| Reliability score | 53.9 | 84.5 |
| Rank (identity verification providers) | #13 | #6 |
| Uptime (90 days) | 98.46% | 99.85% |
| Incidents (90 days) | 4 | 7 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 11h 33m | 2h 36m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDnow and Jumio differ
- Jumio reported 75% more incidents than IDnow over the last 90 days (7 vs 4).
- Jumio fixes problems faster: 2h 36m on average, against 11h 33m for IDnow (4.4× quicker).
- IDnow's longest outage on record lasted 1d 8h (Aug 9, 2026); Jumio's lasted 1h 46m (May 9, 2026).
90-day uptime
IDnow
Jumio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruptionofficial update ↗
Affected: Check'nSign.io
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →