KYC & Identity Verification · reliability comparison
IDnow vs Trulioo: which is more reliable? (2026)
Trulioo is more reliable than IDnow, scoring 80.0 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Trulioo reported 0, with effective uptime of 98.46% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Trulioo |
|---|---|---|
| Reliability score | 53.9 | 80.0 |
| Rank (identity verification providers) | #13 | — |
| Uptime (90 days) | 98.46% | 100% |
| Incidents (90 days) | 4 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 11h 33m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where IDnow and Trulioo differ
- Trulioo reported no incidents in the last 90 days, while IDnow reported 4.
- IDnow had 1 partial or major outage, compared with 0 for Trulioo.
90-day uptime
IDnow
Trulioo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruptionofficial update ↗
Affected: Check'nSign.io
Recent Trulioo incidents
No incidents reported by Trulioo in the last 90 days.
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →