Monitoring & Observability · reliability comparison
incident.io vs PagerDuty: which is more reliable? (2026)
incident.io is more reliable than PagerDuty, scoring 95.0 vs 76.8 out of 100. Over the last 90 days incident.io reported 3 incidents and PagerDuty reported 12, with effective uptime of 99.97% and 99.76% respectively. PagerDuty resolves incidents faster on average (52m).
Data updated Nov 2, 2026 · How we score
| Metric | incident.io | PagerDuty |
|---|---|---|
| Reliability score | 95.0 | 76.8 |
| Rank (monitoring & observability tools) | #2 | #10 |
| Uptime (90 days) | 99.97% | 99.76% |
| Incidents (90 days) | 3 | 12 |
| Partial / major outages | 0 | 11 |
| Avg time to resolve | 1h 5m | 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where incident.io and PagerDuty differ
- PagerDuty reported 4× as many incidents as incident.io over the last 90 days (12 vs 3).
- PagerDuty had 11 partial or major outages, compared with 0 for incident.io.
- PagerDuty fixes problems faster: 52m on average, against 1h 5m for incident.io.
- incident.io's longest outage on record lasted 2h 37m (Aug 1, 2026); PagerDuty's lasted 3h 20m (Aug 7, 2026).
90-day uptime
incident.io
PagerDuty
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent incident.io incidents
- Degraded performanceOct 2, 2026 · resolved in 1h 14m
Login errors for subset of Slack Enterprise Grid customers
Affected: Slack app
- Degraded performanceAug 20, 2026 · resolved in 1h 49m
Increased latency in Microsoft Teams
Affected: Microsoft Teams app
- Degraded performanceAug 18, 2026 · resolved in 13m
Issue with listing alerts in the public API and dashboard
Affected: Dashboard, Alert ingestion, processing and paging, API
Recent PagerDuty incidents
- Partial outageOct 23, 2026 · resolved in 34m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: Voice (US), SMS (US), Push (US), Email (US), Webhooks (US)
- Partial outageOct 19, 2026 · resolved in 1h 46m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: SMS (US), Voice (US), Push (US), Email (US), Incident Workflows (US), Slack (US) +8 more
- Degraded performanceOct 14, 2026 · resolved in 17m
Issue Resolved - Delayed escalation of incidents and responder request invitations
- Partial outageSep 27, 2026 · resolved in 14m
Event Processing, Notification, and Platform Functionality Issues
Affected: Events API (US), Incident Workflows (US), SMS (US), Voice (US), Email (US), Push (US) +3 more
- Partial outageSep 25, 2026 · resolved in 1h 18m
Issue Identified - Incident Workflows experiencing delays
Affected: Incident Workflows (US), Incident Workflows (EU)
- Partial outageSep 22, 2026 · resolved in 56m
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- UptimeRobot · #3 · 99.98% uptime
- Checkly · #4 · 99.96% uptime
- New Relic · #5 · 99.91% uptime
See the full most reliable monitoring & observability tools ranking →