KYC & Identity Verification · reliability comparison
Incode vs Trulioo: which is more reliable? (2026)
Incode and Trulioo are effectively tied on reliability (81.9 vs 80.0). Over the last 90 days Incode reported 11 incidents and Trulioo reported 0, with effective uptime of 99.83% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Incode | Trulioo |
|---|---|---|
| Reliability score | 81.9 | 80.0 |
| Rank (identity verification providers) | #7 | — |
| Uptime (90 days) | 99.83% | 100% |
| Incidents (90 days) | 11 | 0 |
| Partial / major outages | 5 | 0 |
| Avg time to resolve | 1h 10m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Incode and Trulioo differ
- Trulioo reported no incidents in the last 90 days, while Incode reported 11.
- Incode had 5 partial or major outages, compared with 0 for Trulioo.
90-day uptime
Incode
Trulioo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Recent Trulioo incidents
No incidents reported by Trulioo in the last 90 days.
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →