CRM Software · reliability comparison
Insightly vs Salesforce Sales Cloud: which is more reliable? (2026)
Insightly is more reliable than Salesforce Sales Cloud, scoring 98.4 vs 51.7 out of 100. Over the last 90 days Insightly reported 1 incident and Salesforce Sales Cloud reported 8, with effective uptime of 100% and 98.97% respectively. Insightly resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Insightly | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 98.4 | 51.7 |
| Rank (CRMs) | #1 | #10 |
| Uptime (90 days) | 100% | 98.97% |
| Incidents (90 days) | 1 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | <1m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Insightly and Salesforce Sales Cloud differ
- Salesforce Sales Cloud reported 8× as many incidents as Insightly over the last 90 days (8 vs 1).
- Salesforce Sales Cloud had 3 partial or major outages, compared with 1 for Insightly.
- Insightly fixes problems faster: <1m on average, against 6h 58m for Salesforce Sales Cloud (Infinity× quicker).
90-day uptime
Insightly
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Insightly incidents
- Partial outageAug 26, 2026 · resolved in <1m
Elevated errors and login failures during application deploy
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime
- monday CRM · #5 · 99.86% uptime