Therapy Practice Management Software · reliability comparison
IntakeQ / PracticeQ vs Practice Better: which is more reliable? (2026)
Practice Better is more reliable than IntakeQ / PracticeQ, scoring 92.2 vs 49.6 out of 100. Over the last 90 days IntakeQ / PracticeQ reported 5 incidents and Practice Better reported 2, with effective uptime of 98.67% and 99.93% respectively. Practice Better resolves incidents faster on average (1h 23m).
Data updated Nov 1, 2026 · How we score
| Metric | IntakeQ / PracticeQ | Practice Better |
|---|---|---|
| Reliability score | 49.6 | 92.2 |
| Rank (therapy practice management platforms) | #9 | #4 |
| Uptime (90 days) | 98.67% | 99.93% |
| Incidents (90 days) | 5 | 2 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | 1d 5h | 1h 23m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IntakeQ / PracticeQ and Practice Better differ
- IntakeQ / PracticeQ reported 2.5× as many incidents as Practice Better over the last 90 days (5 vs 2).
- Practice Better had 2 partial or major outages, compared with 0 for IntakeQ / PracticeQ.
- Practice Better fixes problems faster: 1h 23m on average, against 1d 5h for IntakeQ / PracticeQ (21.5× quicker).
- IntakeQ / PracticeQ's longest incident on record lasted 3d (Jan 14, 2026); Practice Better's lasted 1d 6h (Dec 3, 2025).
90-day uptime
IntakeQ / PracticeQ
Practice Better
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IntakeQ / PracticeQ incidents
- Degraded performanceOct 22, 2026 · ongoing
Error when Syncing Diagnosis Codes with ePrescribe
Affected: Application Service
- Degraded performanceOct 6, 2026 · resolved in 1d 17h
Issue with SMS 2FA Code Delivery
Affected: Application Service
- Degraded performanceSep 21, 2026 · resolved in 2d 6h
Issue with Printing Forms/Notes to PDF
Affected: Application Service
- Degraded performanceSep 18, 2026 · resolved in 5h 46m
Issues with Background Processes
Affected: Application Service, White-label Service
- Degraded performanceAug 17, 2026 · resolved in 17h 6m
Affected: Application Service
Recent Practice Better incidents
- Partial outageSep 22, 2026 · resolved in 2h 24m
DrFirst Disruptionofficial update ↗
Affected: DrFirst
- Partial outageAug 24, 2026 · resolved in 22m
Web Portal - Degraded Performance
Affected: Web Portal
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Healthie · #5 · 99.96% uptime
See the full most reliable therapy practice management software ranking →