KYC & Identity Verification · reliability comparison
Jumio vs Onfido (Entrust): which is more reliable? (2026)
Onfido (Entrust) is more reliable than Jumio, scoring 88.7 vs 84.5 out of 100. Over the last 90 days Jumio reported 7 incidents and Onfido (Entrust) reported 9, with effective uptime of 99.85% and 99.93% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Onfido (Entrust) |
|---|---|---|
| Reliability score | 84.5 | 88.7 |
| Rank (identity verification providers) | #6 | #4 |
| Uptime (90 days) | 99.85% | 99.93% |
| Incidents (90 days) | 7 | 9 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 2h 36m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Onfido (Entrust) differ
- Onfido (Entrust) reported 29% more incidents than Jumio over the last 90 days (9 vs 7).
- Onfido (Entrust) had 2 partial or major outages, compared with 1 for Jumio.
- Onfido (Entrust) fixes problems faster: 53m on average, against 2h 36m for Jumio (2.9× quicker).
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Onfido (Entrust)'s lasted 3h 8m (Jan 7, 2026).
90-day uptime
Jumio
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →