KYC & Identity Verification · reliability comparison
Jumio vs Socure: which is more reliable? (2026)
Jumio is more reliable than Socure, scoring 84.5 vs 73.6 out of 100. Over the last 90 days Jumio reported 7 incidents and Socure reported 17, with effective uptime of 99.85% and 99.71% respectively. Jumio resolves incidents faster on average (2h 36m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Socure |
|---|---|---|
| Reliability score | 84.5 | 73.6 |
| Rank (identity verification providers) | #6 | #11 |
| Uptime (90 days) | 99.85% | 99.71% |
| Incidents (90 days) | 7 | 17 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 36m | 3h 11m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Socure differ
- Socure reported 2.4× as many incidents as Jumio over the last 90 days (17 vs 7).
- Socure had 3 partial or major outages, compared with 1 for Jumio.
- Jumio fixes problems faster: 2h 36m on average, against 3h 11m for Socure.
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Socure's lasted 1h 47m (Jun 9, 2026).
90-day uptime
Jumio
Socure
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →