KYC & Identity Verification · reliability comparison
Jumio vs Stripe Identity: which is more reliable? (2026)
Stripe Identity is more reliable than Jumio, scoring 96.5 vs 84.5 out of 100. Over the last 90 days Jumio reported 7 incidents and Stripe Identity reported 4, with effective uptime of 99.85% and 99.99% respectively. Stripe Identity resolves incidents faster on average (19m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Stripe Identity |
|---|---|---|
| Reliability score | 84.5 | 96.5 |
| Rank (identity verification providers) | #6 | #1 |
| Uptime (90 days) | 99.85% | 99.99% |
| Incidents (90 days) | 7 | 4 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 36m | 19m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Stripe Identity differ
- Jumio reported 75% more incidents than Stripe Identity over the last 90 days (7 vs 4).
- Stripe Identity fixes problems faster: 19m on average, against 2h 36m for Jumio (8.4× quicker).
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Stripe Identity's lasted 19m (Sep 27, 2026).
90-day uptime
Jumio
Stripe Identity
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Stripe Identity incidents
- InformationalOct 1, 2026 · resolved in 25m
Affected: Stripe API
- Partial outageSep 27, 2026 · resolved in 19m
Affected: Stripe API, Stripe core components
- InformationalSep 23, 2026 · resolved in 33m
Affected: Stripe API, Stripe core components
- InformationalSep 22, 2026 · resolved in 2h 15m
Affected: Stripe API, Stripe core components
Other identity verification providers to consider
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →