KYC & Identity Verification · reliability comparison
Jumio vs Veriff: which is more reliable? (2026)
Veriff is more reliable than Jumio, scoring 87.0 vs 84.5 out of 100. Over the last 90 days Jumio reported 7 incidents and Veriff reported 9, with effective uptime of 99.85% and 99.89% respectively. Veriff resolves incidents faster on average (2h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Veriff |
|---|---|---|
| Reliability score | 84.5 | 87.0 |
| Rank (identity verification providers) | #6 | #5 |
| Uptime (90 days) | 99.85% | 99.89% |
| Incidents (90 days) | 7 | 9 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 36m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Veriff differ
- Veriff reported 29% more incidents than Jumio over the last 90 days (9 vs 7).
- Jumio had 1 partial or major outage, compared with 0 for Veriff.
- Veriff fixes problems faster: 2h 7m on average, against 2h 36m for Jumio.
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Veriff's lasted 8h 13m (Jun 12, 2026).
90-day uptime
Jumio
Veriff
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Veriff incidents
- Degraded performanceOct 28, 2026 · resolved in 51m
Delayed decision for a subset of verification sessions
Affected: API, Verification Decisions
- Degraded performanceOct 27, 2026 · resolved in 38m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions
- InformationalOct 23, 2026 · resolved in <1m
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceOct 7, 2026 · resolved in <1m
- Degraded performanceOct 1, 2026 · resolved in 2h 19m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceSep 3, 2026 · resolved in 8h 3m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →