Restaurant POS · reliability comparison
Lightspeed Restaurant vs SpotOn: which is more reliable? (2026)
SpotOn is more reliable than Lightspeed Restaurant, scoring 99.2 vs 30.9 out of 100. Over the last 90 days Lightspeed Restaurant reported 23 incidents and SpotOn reported 2, with effective uptime of 96.84% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Restaurant | SpotOn |
|---|---|---|
| Reliability score | 30.9 | 99.2 |
| Rank (restaurant POS systems) | #16 | #2 |
| Uptime (90 days) | 96.84% | 100% |
| Incidents (90 days) | 23 | 2 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 19h 14m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Restaurant and SpotOn differ
- Lightspeed Restaurant reported 11.5× as many incidents as SpotOn over the last 90 days (23 vs 2).
- Lightspeed Restaurant had 4 partial or major outages, compared with 0 for SpotOn.
- Lightspeed Restaurant's longest outage on record lasted 9h 18m (Oct 1, 2026); SpotOn's lasted 2h 51m (Nov 25, 2025).
90-day uptime
Lightspeed Restaurant
SpotOn
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Restaurant incidents
- Degraded performanceOct 28, 2026 · ongoing
Restaurant O-Series: Accounting Integration Delays
Affected: Accounting Integrations
- Degraded performanceOct 26, 2026 · resolved in 5h 6m
Delayed Hospitality payout reporting
Affected: Lightspeed Payments, Lightspeed Payments
- InformationalOct 20, 2026 · resolved in <1m
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime
- Epos Now · #5 · 99.86% uptime