Restaurant POS · reliability comparison
Lightspeed Restaurant vs Zettle by PayPal: which is more reliable? (2026)
Zettle by PayPal is more reliable than Lightspeed Restaurant, scoring 78.1 vs 30.9 out of 100. Over the last 90 days Lightspeed Restaurant reported 23 incidents and Zettle by PayPal reported 2, with effective uptime of 96.84% and 99.82% respectively. Zettle by PayPal resolves incidents faster on average (12h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Restaurant | Zettle by PayPal |
|---|---|---|
| Reliability score | 30.9 | 78.1 |
| Rank (restaurant POS systems) | #15 | #8 |
| Uptime (90 days) | 96.84% | 99.82% |
| Incidents (90 days) | 23 | 2 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 19h 14m | 12h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Restaurant and Zettle by PayPal differ
- Lightspeed Restaurant reported 11.5× as many incidents as Zettle by PayPal over the last 90 days (23 vs 2).
- Lightspeed Restaurant had 4 partial or major outages, compared with 0 for Zettle by PayPal.
- Zettle by PayPal fixes problems faster: 12h 51m on average, against 19h 14m for Lightspeed Restaurant.
- Lightspeed Restaurant's longest outage on record lasted 9h 18m (Oct 1, 2026); Zettle by PayPal's lasted 3d (Nov 14, 2025).
90-day uptime
Lightspeed Restaurant
Zettle by PayPal
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Restaurant incidents
- Degraded performanceOct 28, 2026 · ongoing
Restaurant O-Series: Accounting Integration Delays
Affected: Accounting Integrations
- Degraded performanceOct 26, 2026 · resolved in 5h 6m
Delayed Hospitality payout reporting
Affected: Lightspeed Payments, Lightspeed Payments
- InformationalOct 20, 2026 · resolved in <1m
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
Recent Zettle by PayPal incidents
- Degraded performanceOct 30, 2026 · resolved in 2h 34m
Unable to contact Support team
Affected: UK, Sweden, Norway, Denmark, Finland, Netherlands +6 more
- Degraded performanceOct 7, 2026 · resolved in 23h 8m
DNS incident presenting errors
Affected: UK
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime