Restaurant Online Ordering Platforms · reliability comparison
Lunchbox vs Olo: which is more reliable? (2026)
Lunchbox is more reliable than Olo, scoring 92.1 vs 66.9 out of 100. Over the last 90 days Lunchbox reported 6 incidents and Olo reported 11, with effective uptime of 99.95% and 99.54% respectively. Lunchbox resolves incidents faster on average (1h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | Lunchbox | Olo |
|---|---|---|
| Reliability score | 92.1 | 66.9 |
| Rank (online ordering platforms) | #7 | #10 |
| Uptime (90 days) | 99.95% | 99.54% |
| Incidents (90 days) | 6 | 11 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 1h 17m | 5h 42m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lunchbox and Olo differ
- Olo reported 83% more incidents than Lunchbox over the last 90 days (11 vs 6).
- Olo had 1 partial or major outage, compared with 0 for Lunchbox.
- Lunchbox fixes problems faster: 1h 17m on average, against 5h 42m for Olo (4.5× quicker).
- Lunchbox's longest outage on record lasted 2h 32m (May 5, 2026); Olo's lasted 8h 1m (Feb 19, 2026).
90-day uptime
Lunchbox
Olo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lunchbox incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 32m
3P Order Processing Degradation
Affected: Aggregation
- Degraded performanceSep 21, 2026 · resolved in 1h 13m
Mutual 3rd Party Netlify site for Web: Errors accessing Netlify-hosted sites
Affected: Lunchbox 2.0 Web
- Degraded performanceSep 7, 2026 · resolved in 1h
Lunchbox 2.0 - Incident - Loyalty Lookup and Order Aggregation Degraded Performance
Affected: Lunchbox Loyalty, Aggregation
- InformationalAug 26, 2026 · resolved in 16m
Lunchbox 2.0 - Incident - Degraded Performance
Affected: Lunchbox Admin Dashboard, Lunchbox 2.0 Apps, Lunchbox Loyalty, Lunchbox 2.0 Web, Lunchbox 2.0 Catering, Aggregation
- Degraded performanceAug 26, 2026 · resolved in 1h 56m
Affected: DoorDash Marketplace
- Degraded performanceAug 21, 2026 · resolved in 42m
Lunchbox Loyalty Service - Degraded Performance
Affected: Lunchbox Admin Dashboard
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →