iGaming CRM & Player Engagement · reliability comparison
MoEngage vs Smartico: which is more reliable? (2026)
Smartico is more reliable than MoEngage, scoring 80.0 vs 77.3 out of 100. Over the last 90 days MoEngage reported 6 incidents and Smartico reported 0, with effective uptime of 99.69% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | MoEngage | Smartico |
|---|---|---|
| Reliability score | 77.3 | 80.0 |
| Rank (iGaming CRM platforms) | #4 | — |
| Uptime (90 days) | 99.69% | 100% |
| Incidents (90 days) | 6 | 0 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 5m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where MoEngage and Smartico differ
- Smartico reported no incidents in the last 90 days, while MoEngage reported 6.
- MoEngage had 3 partial or major outages, compared with 0 for Smartico.
90-day uptime
MoEngage
Smartico
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent MoEngage incidents
- Partial outageOct 28, 2026 · resolved in 23m
Dashboard Login and Sign-Ups via Google failing
Affected: Dashboard, Dashboard, Dashboard, Dashboard, Dashboard, Dashboard
- Degraded performanceOct 28, 2026 · resolved in 2h 25m
Dashboard-04 – Campaign Engagement Statistics Delayed
Affected: Campaign Stats
- Partial outageOct 27, 2026 · resolved in 11h 55m
Campaigns v1 and Push API Service Disruptionofficial update ↗
Affected: Push APIs, Push APIs, Push APIs, Push APIs, Push APIs, Push APIs +1 more
- InformationalOct 20, 2026 · resolved in 4h 19m
- Degraded performanceSep 24, 2026 · resolved in 44m
DC01 - Campaigns Dashboard is experiencing intermittent errors
Affected: Dashboard
- Partial outageAug 17, 2026 · resolved in <1m
Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
Recent Smartico incidents
No incidents reported by Smartico in the last 90 days.
Other iGaming CRM platforms to consider
- Customer.io · #1 · 99.99% uptime
- Optimove · #2 · 99.88% uptime
- Braze · #3 · 99.65% uptime
- Bloomreach Engagement · #5 · 99.39% uptime
See the full most reliable igaming crm & player engagement platforms ranking →