Legal Practice Management Software · reliability comparison
MyCase vs Smokeball: which is more reliable? (2026)
MyCase is more reliable than Smokeball, scoring 92.6 vs 80.2 out of 100. Over the last 90 days MyCase reported 1 incident and Smokeball reported 7, with effective uptime of 99.97% and 99.76% respectively. Smokeball resolves incidents faster on average (1h 4m).
Data updated Nov 1, 2026 · How we score
| Metric | MyCase | Smokeball |
|---|---|---|
| Reliability score | 92.6 | 80.2 |
| Rank (legal practice management platforms) | #1 | #4 |
| Uptime (90 days) | 99.97% | 99.76% |
| Incidents (90 days) | 1 | 7 |
| Partial / major outages | 0 | 7 |
| Avg time to resolve | 3h 53m | 1h 4m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where MyCase and Smokeball differ
- Smokeball reported 7× as many incidents as MyCase over the last 90 days (7 vs 1).
- Smokeball had 7 partial or major outages, compared with 0 for MyCase.
- Smokeball fixes problems faster: 1h 4m on average, against 3h 53m for MyCase (3.6× quicker).
- MyCase's longest outage on record lasted 19h 38m (Mar 23, 2026); Smokeball's lasted 8h 20m (Apr 16, 2026).
90-day uptime
MyCase
Smokeball
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent MyCase incidents
- Degraded performanceOct 5, 2026 · resolved in 3h 53m
Degraded Performance- Advanced Search
Affected: MyCase
Recent Smokeball incidents
- Major outageOct 15, 2026 · resolved in 24m
Reports not loading in desktop app and some reports not loading in web app
Affected: Reports
- Major outageSep 25, 2026 · resolved in 42m
Multiple delays with billing platform
Affected: Smokeball Billing
- Partial outageSep 15, 2026 · resolved in 8m
Affected: Smokeball Billing, Reports
- Partial outageSep 14, 2026 · resolved in 38m
Affected: Smokeball Billing
- Partial outageSep 8, 2026 · resolved in 3h 11m
Delays with matter creation, finalizing invoices, calendar syncing, and file syncing
Affected: File Syncing, Matter Syncing, Smokeball Billing, Calendar Syncing
- Major outageAug 19, 2026 · resolved in 1h 26m
Affected: General Use
Other legal practice management platforms to consider
- Clio · #2 · 99.88% uptime
- Actionstep · #3 · 99.88% uptime
- Litify · #5 · 98.87% uptime
See the full most reliable legal practice management software ranking →