Monitoring & Observability · reliability comparison
New Relic vs PagerDuty: which is more reliable? (2026)
New Relic is more reliable than PagerDuty, scoring 88.8 vs 76.8 out of 100. Over the last 90 days New Relic reported 7 incidents and PagerDuty reported 12, with effective uptime of 99.91% and 99.76% respectively. PagerDuty resolves incidents faster on average (52m).
Data updated Nov 2, 2026 · How we score
| Metric | New Relic | PagerDuty |
|---|---|---|
| Reliability score | 88.8 | 76.8 |
| Rank (monitoring & observability tools) | #5 | #10 |
| Uptime (90 days) | 99.91% | 99.76% |
| Incidents (90 days) | 7 | 12 |
| Partial / major outages | 3 | 11 |
| Avg time to resolve | 1h 13m | 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where New Relic and PagerDuty differ
- PagerDuty reported 71% more incidents than New Relic over the last 90 days (12 vs 7).
- PagerDuty had 11 partial or major outages, compared with 3 for New Relic.
- PagerDuty fixes problems faster: 52m on average, against 1h 13m for New Relic.
- New Relic's longest outage on record lasted 2h 51m (Dec 18, 2025); PagerDuty's lasted 3h 20m (Aug 7, 2026).
90-day uptime
New Relic
PagerDuty
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent New Relic incidents
- Partial outageNov 2, 2026 · resolved in 23m
Data Irregularities in US Region
Affected: Browser Agent : US, Mobile Agent : US
- Degraded performanceNov 2, 2026 · resolved in 1h 46m
Synthetics Ping Monitor Processing Delays in Multiple Regions
Affected: Synthetics : Europe, Synthetics : Europe
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
Recent PagerDuty incidents
- Partial outageOct 23, 2026 · resolved in 34m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: Voice (US), SMS (US), Push (US), Email (US), Webhooks (US)
- Partial outageOct 19, 2026 · resolved in 1h 46m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: SMS (US), Voice (US), Push (US), Email (US), Incident Workflows (US), Slack (US) +8 more
- Degraded performanceOct 14, 2026 · resolved in 17m
Issue Resolved - Delayed escalation of incidents and responder request invitations
- Partial outageSep 27, 2026 · resolved in 14m
Event Processing, Notification, and Platform Functionality Issues
Affected: Events API (US), Incident Workflows (US), SMS (US), Voice (US), Email (US), Push (US) +3 more
- Partial outageSep 25, 2026 · resolved in 1h 18m
Issue Identified - Incident Workflows experiencing delays
Affected: Incident Workflows (US), Incident Workflows (EU)
- Partial outageSep 22, 2026 · resolved in 56m
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.96% uptime
- UptimeRobot · #3 · 99.99% uptime
- Checkly · #4 · 99.96% uptime
See the full most reliable monitoring & observability tools ranking →