CRM Software · reliability comparison
Nutshell vs Salesforce Sales Cloud: which is more reliable? (2026)
Nutshell is more reliable than Salesforce Sales Cloud, scoring 79.9 vs 51.7 out of 100. Over the last 90 days Nutshell reported 3 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.75% and 98.97% respectively. Nutshell resolves incidents faster on average (5h 13m).
Data updated Nov 1, 2026 · How we score
| Metric | Nutshell | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 79.9 | 51.7 |
| Rank (CRMs) | #7 | #10 |
| Uptime (90 days) | 99.75% | 98.97% |
| Incidents (90 days) | 3 | 8 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 5h 13m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Nutshell and Salesforce Sales Cloud differ
- Salesforce Sales Cloud reported 2.7× as many incidents as Nutshell over the last 90 days (8 vs 3).
- Salesforce Sales Cloud had 3 partial or major outages, compared with 2 for Nutshell.
- Nutshell fixes problems faster: 5h 13m on average, against 6h 58m for Salesforce Sales Cloud.
- Nutshell's longest outage on record lasted 7h 15m (Sep 28, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Nutshell
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Nutshell incidents
- Partial outageOct 21, 2026 · resolved in 3h 11m
PHP2Shell Responseofficial update ↗
Affected: Nutshell application, Nutshell Marketing outgoing email
- InformationalOct 20, 2026 · resolved in 6h 39m
Affected: Nutshell application
- Partial outageSep 28, 2026 · resolved in 7h 15m
Database Issueofficial update ↗
Affected: Nutshell application, Nutshell Marketing outgoing email, Click-to-call, Nutshell Intelligence
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime