KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Persona: which is more reliable? (2026)
Onfido (Entrust) is more reliable than Persona, scoring 88.7 vs 66.7 out of 100. Over the last 90 days Onfido (Entrust) reported 9 incidents and Persona reported 14, with effective uptime of 99.93% and 99.59% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Persona |
|---|---|---|
| Reliability score | 88.7 | 66.7 |
| Rank (identity verification providers) | #4 | #12 |
| Uptime (90 days) | 99.93% | 99.59% |
| Incidents (90 days) | 9 | 14 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 53m | 4h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Onfido (Entrust) and Persona differ
- Persona reported 56% more incidents than Onfido (Entrust) over the last 90 days (14 vs 9).
- Persona had 4 partial or major outages, compared with 2 for Onfido (Entrust).
- Onfido (Entrust) fixes problems faster: 53m on average, against 4h 37m for Persona (5.2× quicker).
- Onfido (Entrust)'s longest outage on record lasted 3h 8m (Jan 7, 2026); Persona's lasted 9h (Sep 30, 2026).
90-day uptime
Onfido (Entrust)
Persona
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →