KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Stripe Identity: which is more reliable? (2026)
Stripe Identity is more reliable than Onfido (Entrust), scoring 96.5 vs 88.7 out of 100. Over the last 90 days Onfido (Entrust) reported 9 incidents and Stripe Identity reported 4, with effective uptime of 99.93% and 99.99% respectively. Stripe Identity resolves incidents faster on average (19m).
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Stripe Identity |
|---|---|---|
| Reliability score | 88.7 | 96.5 |
| Rank (identity verification providers) | #4 | #1 |
| Uptime (90 days) | 99.93% | 99.99% |
| Incidents (90 days) | 9 | 4 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 53m | 19m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Onfido (Entrust) and Stripe Identity differ
- Onfido (Entrust) reported 2.3× as many incidents as Stripe Identity over the last 90 days (9 vs 4).
- Onfido (Entrust) had 2 partial or major outages, compared with 1 for Stripe Identity.
- Stripe Identity fixes problems faster: 19m on average, against 53m for Onfido (Entrust) (2.8× quicker).
- Onfido (Entrust)'s longest outage on record lasted 3h 8m (Jan 7, 2026); Stripe Identity's lasted 19m (Sep 27, 2026).
90-day uptime
Onfido (Entrust)
Stripe Identity
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Stripe Identity incidents
- InformationalOct 1, 2026 · resolved in 25m
Affected: Stripe API
- Partial outageSep 27, 2026 · resolved in 19m
Affected: Stripe API, Stripe core components
- InformationalSep 23, 2026 · resolved in 33m
Affected: Stripe API, Stripe core components
- InformationalSep 22, 2026 · resolved in 2h 15m
Affected: Stripe API, Stripe core components
Other identity verification providers to consider
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
- Jumio · #6 · 99.85% uptime
See the full most reliable kyc & identity verification providers ranking →